Help & FAQ

Your time matters. This page collects the most common answers for Flora Flux digital guides. If you still need a hand after scanning the sections below, please contact us—we reply as quickly as we can.

How do I get my guide after purchase?
Right after checkout, you’ll see a Download button on the confirmation page, and we’ll email you a secure download link. Both are instant once payment is approved.

How long do download links stay active?
Forever. Once you purchase a FloraFlux guide, it belongs to your garden library for life. You have unlimited access to the download link, so you can refer back to it every season. If we ever update the guide with new tips or designs, we will automatically email you the latest edition at no additional cost.

Can I download on multiple devices?
Yes—for your personal use. Save the file to the devices you use (phone/tablet/computer). Please don’t share files outside your household.

I didn’t receive the email. What now?
Check Spam/Promotions and search for “Flora Flux” or “Download your files.” Still nothing? Use the email you purchased with and contact us—we’ll help during business hours.

What format are the guides? Will they work on my device?
All guides are PDF—universally readable on iOS, Android, Mac, and Windows. If needed, install a free reader (Apple Books, Adobe Acrobat, Google Drive).

Can I print the guides?
Yes—home printer or local copy shop is fine for personal use. Colors can vary by printer and paper.

Can I share or use the guides commercially?
Purchases include a personal, non-transferable license. You may not share, resell, upload, or use the files in paid client work or classes without written permission. Ask us about group or commercial licensing.

Do I need an account to buy?
No—guest checkout is available. If you create an account (passwordless, email code), you can view order history and downloads in one place.

What payment methods do you accept? Is checkout secure?
We accept major cards and supported wallets (Shop Pay, Apple Pay; PayPal if enabled). Payments are processed securely by Shopify; we never see your full card details.

Do you charge VAT or sales tax?
No. Flora Flux is not VAT-registered at this time, so we don’t charge VAT or sales tax on purchases.

Can you issue a VAT invoice or apply reverse charge for my company?
We’re not VAT-registered, so we cannot issue a VAT invoice or adjust prices for VAT/reverse charge. Your receipt will state “No VAT charged.”

What’s your refund policy for digital items?
Due to the nature of digital products, guides cannot be "returned" once they are delivered to your inbox. However, your satisfaction is our priority. If you have a technical issue opening your files or accidentally make a duplicate purchase, just contact us within 14 days, and we’ll fix it immediately. We want to ensure you have exactly what you need to start your garden.

What’s included in a bundle?
Bundles are themed sets of guides offered at a value price. Your confirmation email includes separate download links for each guide in the bundle.

If I already bought one guide, can I upgrade to a bundle?
Absolutely. If you start with a single guide and decide you want the full collection, we’re happy to help you "complete your library." Just send us an email with your order number, and we will provide a custom discount code to credit your original purchase toward the bundle price.

The file won’t open / it’s too large.
Use a stable Wi-Fi connection, ensure enough storage, and try another app/browser (Books/Acrobat/Drive/Chrome/Safari). On mobile, save to Files/Drive/Books first, then open.

How do I contact support?
Use the contact form (see Contact page).
This is our primary channel for privacy communications. Send us your order number and a brief note. We aim to reply within 1–2 business days.

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