Before you write to us
Your time matters. Many common questions are covered below; if you still need a hand, check the full Help & FAQ, then contact us and we’ll respond as soon as possible.
How do I get my purchase?
E-Guides: Right after checkout, you’ll see a download button on the order confirmation page, and we’ll also email you a secure download link.
Design Services: "The DIY SPARK" - the same as e-guides.
"The Style Palette" and "The Digital Vision" - immediately after purchase, you will receive an email with a link to your Design Brief. This is a quick form to upload photos and details of your space. Once you submit it, I get to work!
I didn’t receive the email—what should I do?
E-Guides: First, check spam. Then search your email for “Flora Flux” or “Download your files.” Still nothing? Contact us, and we’ll resend your link.
Design Services: Check your spam folder and search for "Let's start your garden design." If you don't see your intake form within 10 minutes of purchase, message us, and we will send it directly!
WHEN WILL I RECEIVE MY FILES? / HOW LONG ARE LINKS ACTIVE?
E-Guides: Instantly! And your download link stays active forever. You have unlimited access to your guide library for life, including future updates.
Design Services: "The DIY Spark" - instantly! And your download link stays active forever. You have unlimited access to your guide library for life.
"The Style Palette" and "The Digital Vision" - once you submit your completed Design Brief (photos and measurements), your custom design package will be delivered to your inbox within 3-5 business days.
What formats do you provide?
E-Guides are delivered as universally readable PDFs. You can open them on any device or print for personal use.
Design Services: Your custom moodboards, shopping lists, and layouts are delivered as high-resolution PDFs. They are designed to be easily viewed on your phone so you can pull them up right at the nursery!
What’s your refund policy for digital items?
E-Guides: Due to the nature of instant digital products, guides cannot be "returned" once they are delivered to your inbox. However, if you have a technical issue or made a duplicate purchase, contact us within 14 days.
Design Services: "The DIY SPARK" - the same as e-guides.
"The Style Palette" and "The Digital Vision" - because these are custom-made for your space, you may cancel for a full refund within 24 hours of purchase only if I have not yet started your design. Once the final custom files are delivered, no refunds are offered.
Can I share or use the guides commercially?
E-Guides are licensed for personal use only. Please don’t share, resell, upload, or redistribute files.
Design Services: Your custom design is created specifically for your personal property. If you are a contractor or landscaper looking for commercial design partnerships, please contact us.